TERMS CONDITIONS AND POLICIES
SHIPPING INFORMATION AND DELIVERY REQUIREMENTS
Orders received are typically shipped within 3 days of receipt and are delivered via UPS, FedEx, or USPS as chosen by the customer.
We will email you a tracking number as soon as it’s available (Note: it may take up to 24 hours to be updated online). The tracking information can be viewed on UPS.com, FedEx.com, or USPS.com.
DAMAGED ITEMS UPON DELIVERY
If you’ve found damage to the package or if merchandise is missing, please keep the orginal shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don’t return the merchandise without going through these steps, as it delays the replacement of the order.
International tax and duty: International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. Tragopan has no control over these charges and cannot predict what they might be. If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from the return, will be the responsibility of the customer.
For the first 7 days of your purchase you may return products for a full money back refund, excluding any shipping charges and a $20 restock fee.
All returns must meet our guidelines.
Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories.
The original manufacturer’s labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer’s packaging.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Please allow up to 8-10 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Important Note for international customers: Please mark the item as “VENDOR RETURN” to avoid duties and customs.
CANCELING AN ORDER
You can cancel your order provided it hasn’t yet entered the shipping process. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund less any shipping charges and a $20 restock fee. (see return policy). If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit and a 3% service fee will be charged.
TERMS AND CONDITIONS
Tragopan reserves the right to change or modify these Terms or any policy or guideline of the Sites at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Sites following the posting of changes or modifications will confirm your acceptance of such changes or modifications. Therefore, you should frequently review the Terms and applicable policies to understand the terms and conditions that apply to your use of the Sites. If you do not agree to the amended Terms, you must stop using the Sites. Any use of the Sites in violation of these Terms may result in, among other things, termination of your account.
All questions or comments about the Sites or their contents may be directed to customer service by emailing us.
Tragopan has created this privacy statement in order to demonstrate our firm commitment to privacy.
General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason – period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.
Personal Information Collected – Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at firstname.lastname@example.org with your request. We do not store any type of sales information.
Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at email@example.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.